WELCOME TO OUR PRIVACY POLICY

Your privacy is very important to us and we are committed to protecting your personal data. 

Energy For Experts (the "Company") provides information and activities on energyforexperts.com and related websites ("Sites"). Our content includes information about programs and services along with educational information, articles, photos, videos and audio. While we encourage the interactive nature of our website, we strive to promote the online safety and privacy of our users.


1. INTRODUCTION

Our Privacy Policy explains you what data we collect from you through our interactions with you and through our products, services, events and programs -including our websites and digital platforms (each a "Service," and collectively, the "Services").

This privacy notice explains our collection, use, disclosure, retention, and protection of your personal information.

By providing us with your data, you warrant to us that you are over 13 years of age.

Please read through the entire Privacy Policy. By using any of the Services, you consent to the terms of this Policy.

 

DATA CONTROLLER & CONTACT INFORMATION

Energy For Experts/ (started as Ravishing Raw) is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice) that we collect when you use our websites, buy our products and services, be part of our surveys, send in a request or make an appointment, use our website forms to interact with us, create an account or sign in to our newsletter. 

 

contact information

Full name of legal entity: Close 2 You Management

Email address: marieclaire@energyforexperts.com

Postal address: Schans 50 - 3980 Tessenderlo - Belgium - Europe

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time during our relationship, your personal information changes by emailing marieclaire@energyforexperts.com


2. WHAT personal data DO WE COLLECT ABOUT YOU?

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows: 

✗ Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender

✗ Contact Data may include your billing address, delivery address, email address and telephone numbers, information

✗ Payment Data such as credit card information and billing address

✗ Transaction Data may include details about payments between us and other details of purchases made by you

✗ Technical Data may include your login data, internet protocol addresses, browser type and version, time zone setting and location, operating system and platform and other technology on the devices you use to access this site

✗ Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses

✗ Usage Data may include information about how you use our website, products and services

✗ Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences

✗ Demographic data such as age, gender, country, and language preference

 

Sensitive Data

We do not collect any Sensitive Data about you that includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions or trade union membership. We do not collect any information about criminal convictions and offences.

We need to collect the following sensitive data about you in order to be able to help you build a healthy lifestyle: information about your health, eating habits (shared with us in confidence for one on one services and only for as long as those services are being provided) and possible genetic influences that may have an effect on your condition. We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at marieclaire@energyforexperts.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.


3. when do we collect your personal information?

Our Company collects personal data about you in the following situations: 

 

1. When you visit our websites

We store and process information about how you use our Sites and landing pages. The purpose is to improve your user experience and provide valuable content. 

 

2. When you sign up for free gifts, subscribe to our newsletter and create an account

We store and process your first name, surname and email. We also store information about how you use the newsletter. For example if you open our letters, what subjects speak to you. The purpose is to learn what kind of content we deliver serves you most. 

 

3. when you send in a request/question or make an appointment for a free strategy call/meeting

We store and process your first name, surname, email, phone number and address to get back in touch and build a meaningful relationship with you. We also store and process your answers to our question(s) or provided information via a small questionnaire (for pre-call preparation purposes only).

 

4. when you buy services, courses or products

We store and process your IP address, first name, surname, delivery address, billing address, email and mobile number. The purpose is to be able to sell and deliver your chosen services/courses/products in a professional way, have the right information to process taxes/VAT that apply to your country and optimize customer relations and our service to you.


4. HOW DO WE COLLECT YOUR DATA?

We may collect data about you through a variety of different methods including:

⤞ Direct interactions

You may provide data by: 

✗ filling in forms on our Sites (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

✗ order our products or services

✗ create an account on our Sites

✗ subscribe to our Services, presentations or publications

✗ request resources or marketing be sent to you

✗ enter a challenge, promotion or survey

✗ give us feedback or testimonials

 

⤞ Automated technologies or interactions

As you use our Sites, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. You can read more about our Cookie Policy here.

 

⤞ Third parties or publicly available sources

We may receive personal data about you from various third parties and public sources as set out below:

✗ Technical Data from the following parties:

✗ Analytics and search information providers such as Google based outside the EU

✗ Advertising networks such as Facebook, Instagram and LinkedIn based outside the EU

✗ Survey tool providers such as Typeform and SurveyMonkey based outside the EU

✗ Webinar tool providers such as Zoom, WebinarJam and Everwebinar based outside the EU

✗ Contact, Contract, Financial and Transaction Data from providers of technical, digital, payment and delivery services such as vCita, Constant Contact, Kajabi, Dropbox, Paypal and Stripe based outside the EU; and as well as Coachingcloud based inside the EU and;

✗ Identity and Contact Data from publicly availably sources based inside the EU


5. How do we use your information?

We use your personal information to provide and improve our Services, provide you with a personalized experience on our websites, contact you about your programs or purchases with us and our Services, provide you customer service, provide you with personalized advertizing and marketing, and to detect, prevent, mitigate, and investigate fraudulent or illegal activities.

We use the data we collect for the following purposes:

⤞ Operating our business

We use the data we collect to operate our business, including providing and improving the Services. Specifically:

✗ To fulfil transactions that you request.

✗ To diagnose and fix problems with the Services and providing other customer support services.

✗ For analytical purposes to better understand our clients and community and how they use the Services, which allows us to continually improve and expand the Services.

✗ To build predictive models, which allow us to tailor the Services based on the data we have about how our clients and target audience use the Services.

 

⤞ Communicating with you 

We use the data we collect to communicate with you, including responding to your requests or inquiries. Specifically:

✗ To respond to your request if you contact us with a question or concern.

✗ To provide information about your access to our programs, your use of the Services, or other transactions that you request.

✗ To deliver news, updates, and other types of communications, according to your subscriptions, alerts, and other preferences.

 

Marketing and promotions

We use the data we collect for marketing and promotion purposes, on behalf of ourselves, as well as our ambassadors and other parties.

Specifically:

✗ To send you information content, promotional messages, and information about products, services, programs, or events that may be of interest to you. These may be offered by Energy For Experts, or by our partners and other third parties with whom we have a relationship.

✗ The promotional messages that you may see in the future may be determined by data that we collect or receive about you, such as your demographic data, location data, usage data, interests, and preferences. 

 

⤞ Security, compliance and enforcement

We use the data we collect for security, compliance, and enforcement purposes. Specifically:

✗ To protect the safety and security of our clients and our Services.

✗ To detect and prevent abuse, fraud or other unlawful or unauthorized activities.

✗ To resolve disputes.

✗ To enforce our agreements, including our policies and terms of service that govern your use of the Services.

We may also use your data in any other manner as disclosed at the time of collection, or when we have otherwise obtained consent. Please also note that this Policy is not intended to place any limits on what we do with aggregated, pseudonymized, or anonymized data.


6. disclosures of Your Personal Information

We may have to disclose your personal information to our Company team members or to other third parties.

This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services.

✗ Service providers who provide IT and system administration services.

✗ Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

✗ Government bodies that require us to report processing activities.

✗ The Belgian Tax authorities, regulators and other authorities based in Belgium and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

We attempt to minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We do not share or rent our email or mailing list information with other companies or marketers for their own marketing purposes. We disclaim responsibility for accidental or intentional misuse of information by ourselves or any 3rd party. Also we may disclose information when we are legally compelled to do so or to protect site owner’s rights.


7. How Long do We Keep Your Personal Information?

We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes including our legal obligations, resolving disputes, or for accounting.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for ten years after they stop being customers for tax purposes.

In some circumstances you can ask us to delete your data; see "Your Legal Rights" below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


8. CHOICE/OPT-OUT

MARKETING COMMUNICATIONS FROM US

EMAIL

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent.

However, if you wish to stop receiving emails from us or third parties, you may unsubscribe at any time using the "Safe Unsubscribe" link provided at the bottom of all our emails or by emailing us at marieclaire@energyforexperts.com.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent. 

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc. 

 

Cookies & Similar Technologies

When you visit or interact with our sites, services, applications, tools or messaging, we or our authorized service providers may use cookies and other similar technologies to help provide you with a better, faster, and safer experience, and for advertising and marketing purposes.

If you are uncomfortable with the collection of such information through the use of Cookies, we recommend disabling these features through your browser preferences, though please understand that this can limit the performance and functionality of our Company’s website. Your browser documentation should provide specific procedures for disabling cookie support. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

You can read our Cookie Policy here. 

 

INFORMATION FROM THIRD PARTIES

To manage the information we receive about you from a social networking site or other third parties (if applicable), you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this privacy policy and the information the third party collects is subject to such third party’s privacy practices. Privacy choices you have made on any third party site will not apply to our use of the information we have collected directly through our Services.

 

UNAUTHORIZED ACCOUNTS

If an account or profile was created without your knowledge or authorization, please contact customer support at the brand on which the account or profile is located to request removal of the account or profile.


9. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


10. INTERNATIONAL TRANSFERS

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

✗ We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or

✗ Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

✗ Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.


11. your legal rights

If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:

✗ Request access to your personal data.

✗ Request correction of your personal data.

✗ Request erasure of your personal data.

✗ Object to processing of your personal data.

✗ Request restriction of processing your personal data.

✗ Request transfer of your personal data.

✗ Right to withdraw consent.

If you wish to exercise any of the rights set out above, please email us at marieclaire@energyforexperts.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


12. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. 

Social media widgets

Our Sites may include Social Media Features, such as the Facebook Like button, and Widgets, such as the Share this button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy policy of the company providing it.


13. Changes to this Privacy Policy

The General Data Protection Regulation is new and we are still implementing new bits of guidance about how businesses should follow it. So, you may see little updates to our privacy policy over the coming months. 

We encourage you to review this Policy periodically, especially before you provide personal data directly to us through the Services. Your continued use of the Services after any changes to this Policy are in effect constitutes your acceptance of the revised Policy.

If you have any questions about our Privacy Policy, please contact us.

This Privacy Policy was updated on May 23, 2018 and is in use as of this date.

Thank you.

 
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